Block management across the South East
Brockhurst Property provides professional block and estate management for residents' associations, RTM companies and freeholders across East Sussex, Kent, Surrey and South East London. Transparent accounts, proactive maintenance and clear communication — as standard.
Built for buildings of all sizes
- Residents' associations — We work alongside your committee to manage day-to-day operations, maintenance and finances — taking the burden off volunteer directors.
- RTM companies — If you've exercised your Right to Manage, we can step in as your managing agent — giving you professional management with full leaseholder control.
- Freeholders and landlords — We manage your obligations to leaseholders efficiently and in full compliance with the Landlord and Tenant Act and the Building Safety Act 2022.
A complete block management service
Financial management · Maintenance and repairs · Compliance and legislation · Leaseholder communication
We tailor our service to your building, from small converted houses to larger purpose-built blocks and estates.
Financial management
- Annual service charge budget preparation
- Service charge collection and arrears management
- Transparent client account with regular statements
- Year-end accounts and audit liaison
- Ground rent collection (where applicable)
- Reserve / sinking fund management
Maintenance and repairs
- Reactive maintenance coordination
- Planned preventative maintenance scheduling
- Vetted local contractor network
- Regular building inspections with written reports
- Emergency out-of-hours cover
- Major works project management
Compliance and legislation
- Section 20 consultation for qualifying works
- Building Safety Act 2022 obligations
- Fire risk assessment coordination
- Asbestos, legionella and lift inspections
- Buildings insurance placement and claims handling
- Health and safety compliance monitoring
Leaseholder communication
- Dedicated property manager as single point of contact
- Prompt responses to leaseholder queries
- AGM preparation and attendance
- Lease enquiries and solicitor liaison
- Arrears notices and formal correspondence
- Online leaseholder portal
Major works, handled properly
Any qualifying works costing more than £250 per leaseholder require a formal Section 20 consultation under the Landlord and Tenant Act 1985. Get it wrong and you risk being limited to recovering just £250 per leaseholder — regardless of the actual cost.
Brockhurst Property manages the full Section 20 process: notices of intention, nomination of contractors, statement of estimates, and the observation period — ensuring your consultation is legally watertight before a single contractor sets foot on site.
Switching managing agent is easier than you think
- Step 1 — Free management review
We review your current service charge accounts, maintenance history and any outstanding compliance issues — and give you an honest assessment of where things stand.
- Step 2 — Proposal and agreement
We provide a clear written proposal with our fees and scope of service. No hidden charges, no lock-in clauses that trap you.
- Step 3 — We handle the handover
We write to your outgoing agent, request all files and financial records, and notify leaseholders of the change — cleanly and professionally.
Leaseholder and director FAQs
How are service charges set?
We prepare a detailed annual budget based on actual costs — insurance, maintenance contracts, cleaning, reserves and management fees. Every line is itemised. Leaseholders receive the budget and accompanying notes before the service charge year begins.
Can I see how service charge money is spent?
Yes. All service charge funds are held in a dedicated client account, separate from Brockhurst's own funds. Year-end accounts are prepared annually and leaseholders have the right to inspect receipts and invoices.
What happens if there's an emergency out of hours?
We provide an out-of-hours emergency line for genuine building emergencies — such as a roof leak, lift failure or loss of communal lighting. Non-urgent matters are logged and dealt with the next working day.
How do I report a maintenance issue?
Leaseholders and residents can report maintenance issues directly through our online portal, by email or by phone. All issues are logged, tracked and updated — so nothing falls through the cracks.
Time for a better managing agent?
If your block isn't being managed as well as it should be, get in touch. We'll carry out a free management review and give you a no-obligation proposal — with no pressure and no jargon.